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Jeneviene Ferrante, an apprentice in Otis’ San Francisco field operations, is part of a global team of 33,000 dedicated professionals who maintain 2 million elevators, escalators and moving walkways in the Otis service portfolio around the world.

In 2018 Otis won the contract to supply 54 SkyRise high-speed elevators and other equipment for The Spiral, a 65-story office tower going up in New York City’s Hudson Yards district. Four Otis SkyBuild self-climbing elevators will be used to help speed construction during the project, which is due for completion in 2022.


United Technologies 2018 Annual Report


Over the last 165 years, Otis has transformed the urban skyline, changed how people live and work, and revolutionized architecture itself. Today Otis moves an estimated 2 billion people a day through the connected urban world — and is dedicated to each and every passenger’s safety, comfort and peace of mind.

Otis can be found in some of the world’s most iconic buildings. Among them are New York’s Empire State Building, the first building to top 100 floors, and Dubai’s Burj Khalifa, currently the world’s tallest at 828 meters (2,717 feet). Of course Otis will also be found in everyday places like office towers and apartment buildings, malls, metros, and airports — everywhere people are on the move.

As the digital revolution accelerates the pace of modern life, Otis is developing bold new solutions to move more people faster while personalizing the journey for individual passengers. Otis is proud of the role it plays in people’s lives, whether it is simplifying their daily commute or speeding them on their way to some new adventure.

Judith F. Marks

Judith F. Marks


Otis is the world’s leading maker and maintainer of elevators, escalators and moving walkways. It offers products and services in approximately 200 countries and territories, and maintains more than 2 million units worldwide.


Net sales

Adjusted operating profit*

*See page 77 in the Annual Report PDF for additional information regarding non-GAAP financial measures.

2018 Highlights

Otis ONE & Signature Service

Putting the internet of things to work for customers

The new Otis ONE digital service platform will minimize equipment downtime and keep people on the move. Otis ONE sensors collect real-time performance data, which cloud-based algorithms aggregate and analyze to help predict and prevent shutdowns. It is called predictive maintenance, and it redefines the very nature of service. In some instances, Otis is even able to alert customers before they are aware there is a potential problem. The Otis ONE platform is offered as part of Signature Service, Otis’ new global service brand that combines the latest digital technology with enhanced processes and the expertise of 33,000 Otis mechanics in the field.


Building a vertical village, floor by floor

London’s Twentytwo epitomizes the next wave in urban architecture and people-centered design. It is also a case study in how to build smarter, faster and safer using Otis’ technology. Three Otis SkyBuild self-climbing elevators are moving more than 1,100 tradespeople up and down the building each day. The self-contained internal system rises in one-floor increments to keep pace with construction. It operates at speeds significantly faster than a conventional external construction hoist, meaning each member of the construction crew can get an additional 30 to 60 minutes of productive time each day. Once construction is complete, each SkyBuild system quickly converts to a permanent SkyRise elevator, Otis’ most advanced high-rise system to date. When completed, Twentytwo will feature 67 Otis elevators and escalators, including the fastest double-deck SkyRise elevators in Europe.


Supporting expansion of China’s infrastructure

As urbanization accelerates, China continues to build out its infrastructure at an astonishing pace. Otis is part of that effort, moving millions of people a day through the country’s transportation hubs. In 2018 Otis strengthened its leadership in China’s infrastructure segment, securing contracts to supply more than 2,500 elevators and escalators to metro, rail and airport projects in 11 cities: Shanghai, Jinan, Shenzhen, Zhengzhou, Qingdao, Wuxi, Hefei, Wuhan, Chengdu, Xiamen and Kunming. Twenty years ago, only four Chinese cities had subways — Beijing, Tianjin, Guangzhou and Shanghai, according to the International Railway Journal. Experts estimate that by 2020, some 50 Chinese cities will have metro lines. With urbanization comes increased air travel. The Civil Aviation Administration of China recently issued a report calling for the construction of hundreds of new airports by 2035, creating additional demand for Otis products.


Bringing a touch of the Orient to the Las Vegas Strip

The $4 billion, 3,000-room Resorts World Las Vegas is expected to open in 2020 on an 87-acre site. It is on track to be the first ground-up construction of a new mega-resort on the Strip in nearly a decade. This next-generation luxury resort, with its 100,000-square-foot casino, will invite visitors to enjoy an authentic Chinese experience, from the impressive architectural elements to a wide range of regional Chinese cuisines. Given its reputation for outstanding reliability and deep experience with complex projects, Otis was chosen to supply more than 200 elevators and escalators — including SkyRise, Gen2 and HydroFit elevators and energy-efficient NCE escalators — along with its innovative CompassPlus intelligent dispatching technology. More than 80 Otis field mechanics are installing the equipment. Otis’ SkyBuild self-climbing elevators are also moving workers and material up and down the tower as it rises, floor by floor.